Business & Commercial
Solicitor-reviewed
Templates created by lawyers, never by AI
Refund Policy
About this template
A clear refund and returns policy for Australian online stores, aligned with the Australian Consumer Law. Covers Consumer Guarantees, change of mind, products damaged during delivery, exceptions, return shipping costs, response times and the return process.
Why use this template
- Drafted and reviewed by Australian solicitors, and kept up to date with current legislation.
- Reflects the law of your state or territory (NSW, VIC, QLD, WA, SA, TAS, ACT, NT) where it differs.
- Plain-English questions guide you through every clause, with no legal jargon.
- Editable afterwards, so you can change anything you need before you sign.
What's included
Editable Word fileChange any detail in Microsoft Word or Google Docs.
Signable PDFPrint-and-sign, ready to go.
Guidance notesPlain-English help at every step.
Free editsUpdate and re-download for 14 days.
How it works
- 1. Answer a few plain-English questions in our builder.
- 2. Preview your document as it fills in, in real time.
- 3. Download your Word and PDF files and sign.
Frequently asked questions
This template provides general information and is not legal advice. EurekaLegal is not a law firm. For advice specific to your situation, consult a licensed Australian legal practitioner. See our disclaimer.