Personal & Family
Solicitor-reviewed
Templates created by lawyers, never by AI
Service Complaint Letter
About this template
A letter of complaint to a business about unsatisfactory services. It sets out the services engaged, the problem that occurred, any supporting evidence, and the remedy sought — a refund, re-performance of the services, or other compensation — under the Australian Consumer Law, with a deadline for a reply.
Why use this template
- Drafted and reviewed by Australian solicitors, and kept up to date with current legislation.
- Reflects the law of your state or territory (NSW, VIC, QLD, WA, SA, TAS, ACT, NT) where it differs.
- Plain-English questions guide you through every clause, with no legal jargon.
- Editable afterwards, so you can change anything you need before you sign.
What's included
Editable Word fileChange any detail in Microsoft Word or Google Docs.
Signable PDFPrint-and-sign, ready to go.
Guidance notesPlain-English help at every step.
Free editsUpdate and re-download for 14 days.
How it works
- 1. Answer a few plain-English questions in our builder.
- 2. Preview your document as it fills in, in real time.
- 3. Download your Word and PDF files and sign.
Frequently asked questions
This template provides general information and is not legal advice. EurekaLegal is not a law firm. For advice specific to your situation, consult a licensed Australian legal practitioner. See our disclaimer.